Ever
have a question
about the IRC
or TPC you would
like answered?
Check out the
questions below
to see if any
of these will
answer them for
you. If not,
send an email
to Jackie Brown
with a question
about IRC & TPC
to have it answered.
| Questions
for the Circulation
Department |
Q: How
do I get
an account?
|
| A: Librarians
were asked
at the
beginning
of the
school
year to
forward
their teacher
lists to
the IRC
office.
If you
were on
this list,
you should
already
have an
account.
Our teacher
list does
not update
automatically
so if you
were hired
after the
beginning
of the
school
year you
may not
have an
account.
To be
sure, go
to the
Options
Menu in
our Online
Catalog.
This will
direct
you to
our Login
page. Sign
in by entering
your last
name and
password
in their
respective
fields.
Your password
is your
WISE #.
You need
to enter
your name
exactly
as we have
it in our
database.
In lieu
of your
name, you
also have
the option
of entering
your client
number
which is
vb + WISE
# in the
last name
field.
If you
cannot
log in,
please
contact
the IRC
office
via email
at irc@vbschools.com ,
by phone
at 648-6140,
or click
on the
Need An
Account?
link at
the bottom
of the
Login page.
Our circulation
staff is
available
Monday – Friday
7:30 – 4:30.
Please
have your
WISE #
available. |
| |
Q: How
do I change
my personal
information?
|
A: Should
you change
schools
or change
your name,
it is necessary
that you
contact
our office
so that
we can
update
your account.
This is
especially
important
if you
have orders
pending
or wish
to place
an order.
If we do
not have
the right
information
on file,
we cannot
guarantee
delivery.
You can
reach us
via email
at irc@vbschools.com or
by phone
at 648-6140.
Our circulation
staff is
available
Monday – Friday
7:30 – 4:30.
|
| |
| Q: What
if I forget
my password? |
| A: Go
to either
the Options
Menu or
the Order
Form in
our Online
Catalog.
Both will
prompt
you to
log in.
Click on
the Forgot
Your Password?
link at
the bottom
on the
page. Enter
your last
and first
name. Your
name should
be exactly
as we have
it listed
in our
database.
If you
have a
current
account
and your
email address
is on file,
a new password
will be
emailed
to you
within
just a
few minutes.
If you
have any
trouble,
please
contact
our office
via email
at irc@vbschools.com or
by phone
at 648-6140.
Our circulation
staff is
available
Monday – Friday
7:30 -4:30. |
| |
Q: How
do I order
online?
|
A: We
have provided
a step-by-step
tutorial
on the
front of
our web
site in
the left
hand column
under Circulation
Information
and on
the Circulation
web page
itself.
The most
important
step to
remember
is the
last step.
After you
have chosen
your dates
and checked
availability
for the
items you
are requesting,
you must
click the
Submit
button.
Your order
is not
complete
until you
see the
words… “Thank
you for
your order.
You have
successfully
booked
the following
items.”
Should
you have
any problems,
you can
reach us
via email
at irc@vbschools.com or
by phone
at 648-6140.
Our circulation
staff is
available
Monday – Friday
7:30 – 4:30.
|
| |
Q: Why
can’t
I place
an order
online
the day
before
my delivery?
|
A: The
day before
your school’s
scheduled
delivery
day, we
are already
preparing
the orders.
Labels
and paperwork
have already
printed;
delivery
lists have
already
been emailed.
If you
try to
order your
materials
on line
for next
day delivery,
the system
will not
let you.
You must
call or
email your
request
to our
office.
You can
reach us
via email
at irc@vbschools.com or
by phone
at 648-6140.
Our circulation
staff is
available
Monday – Friday
7:30 – 4:30.
|
| |
Q: How
do I know
my order
went through?
|
A: Whether
an order
is placed
online,
by phone,
or by email,
you should
receive
an email
confirmation
within
24 hours.
You may
also check
your orders
online.
Go to the
Options
Menu in
the Online
Catalog.
Under Display,
select
Bookings,
then Current & Future.
If you
do not
see your
request
listed,
your order
did not
go through.
When ordering,
please
be sure
you are
clicking
the final
Submit
button
after checking
availability.
Your order
is not
complete
until you
see the
words… “Thank
you for
your order.
You have
successfully
booked
the following
items.”
If you
are having
trouble
placing
your orders
or if you
do not
receive
an order
confirmation,
please
contact
the IRC
office
via email
at irc@vbschools.com or
by phone
at 648-6140.
Our circulation
staff is
available
Monday – Friday
7:30 – 4:30.
|
| |
| Q: How
can I
renew
or extend
my materials? |
| A: You
can renew
your materials
online
by going
to the
Options
Menu in
the online
catalog.
Once there,
you will
see the
word Order
under the
heading
of Update.
Select
this option
then select
Extend/
Renew.
A complete
list of
all of
your current
and future
orders
will appear.
Choose
your new
return
dates for
each item
you wish
to extend
and click
the Submit
button.
Your changes
are complete
when you
see the
words… “The
following
bookings
have been
successfully
extended
to your
desired
new return
date.” You
may also
call or
email your
request
into our
office.
As with
your original
order,
you should
receive
an email
confirmation
of the
changes
you make.
If you
do not
receive
this, please
contact
our office.
Please
note that
placing
an additional
order for
an item
is not
the same
as an extension.
When an
additional
order is
placed,
the original
item still
needs to
be returned
to our
office
and then
re-issued.
If we have
more than
one copy
of an item,
you may
not be
assigned
the same
copy #
for your
next order.
It is always
best to
extend.
If you
need any
assistance
with this
or have
any questions,
you can
reach us
via email
at irc@vbschools.com or
by phone
at 648-6140.
Our circulation
staff is
available
Monday – Friday
7:30 – 4:30. |
| |
| Q: What
do I do with
my confirmations? |
| A: Your
order confirmation
is your
receipt.
Please
check this
carefully.
Make sure
your name
and school
location
are correct,
as well
as your
titles
and the
dates of
your request.
You can
order materials
more than
a year
in advance
so it is
important
that you
are choosing
the correct
month and
year when
placing
your order.
If you
have any
questions
about the
information
on your
confirmation,
you can
reach us
via email
at irc@vbschools.com or
by phone
at 648-6140.
Our circulation
staff is
available
Monday – Friday
7:30 – 4:30.
|
| |
Q: What
do I do
with the
delivery
lists?
|
A: A delivery
list will
be emailed
to you
the day
before
your items
are scheduled
to arrive.
This should
serve as
both a
reminder
to pick
up your
materials
and as
an invoice
to ensure
all items
in your
order arrive.
Should
you forget
to pick
your items
up, they
may be
sent back
the next
delivery
day.
Should
you have
any questions
regarding
your delivery
list, you
can reach
us via
email at irc@vbschools.com or
by phone
at 648-6140.
Our circulation
staff is
available
Monday – Friday
7:30 – 4:30.
|
| |
| Q: What
if my order
doesn’t
arrive? |
| A: If all
or part
of your
delivery
is missing,
please
contact
your school
librarian
first.
Each school
distributes
IRC materials
differently
and it
just might
be the
librarian
set your
materials
aside or
placed
them in
a specific
location.
If you
find this
is not
the case,
please
contact
our office
immediately.
Please
do not
wait until
the item
is due.
You can
reach us
by email
at irc@vbschools.com or
by phone
at 648-6140.
Our circulation
staff is
available
Monday-Friday
7:30 – 4:30. |
| |
| Q:
What
if I change
my mind
about an
item I
ordered
or ordered
an item
by mistake? |
A: If the
item is
already
on its
way to
you, please
make sure
you let
one of
your librarians
know so
they can
send the
item back
with the
next pickup.
If the
order has
not yet
shipped,
we ask
that you
please
contact
our office
so that
we can
immediately
cancel
the order
and make
the item
available
to other
teachers
who may
need it.
As always,
you can
Cancel
an order
online.
Once you
log into
the Options
Menu, select
Order and
then Cancel.
A list
of all
of your
future
bookings
will appear.
Place a
check mark
next to
all those
titles
you wish
to cancel
and hit
Submit.
Any questions,
you can
reach us
via email
at irc@vbschools.com or
by phone
at 648-6140.
Our circulation
staff is
available
Monday – Friday
7:30 – 4:30.
|
| |
| Q:
What
if I
receive
an order
confirmation
for an
order
I didn’t
place? |
| A: Many
teachers
log in using
their WISE
# as both
their username
and password
and it
is very
easy to
transpose
#’s.
If this
happens,
it is imperative
that you
contact
our office
right away.
You can
reach us
via email
at irc@vbschools.com or
by phone
at 648-6140.
Our circulation
staff is
available
Monday – Friday
7:30 – 4:30. |
| |
| Q:
What
is the
IRC bucket? |
| A: This
is a large
blue, red,
or yellow
bucket
with your
school’s
name which
we use
to deliver
your items
and a place
for you
to return
them when
you are
finished.
In most
cases,
the bucket
is housed
in the
library.
Please
consult
with your
librarian
regarding
where to
locate
this bucket.
If you
library
has more
than one
bucket,
please
check with
your librarian
as to which
is the
delivery
bucket
and which
is the
return
bucket.
These
buckets
should
be used
for IRC
purposes
only. If
you have
a bucket
in your
school
being used
for other
means,
please
contact
our office
to arrange
a pickup.
You can
reach us
via email
at irc@vbschools.com or
by phone
at 648-6140.
Our circulation
staff is
available
Monday – Friday
7:30 – 4:30. |
| |
| Q:
What
is a
return
reminder? |
| A: A return
reminder
is a list
of materials
that are
scheduled
to be picked
up the
following
day. All
items on
this list
should
be returned
to the
IRC bucket
before
you leave
school
on the
day we
send this
notice.
If you
need the
items longer,
you may
contact
our office
to see
if an extension
is possible.
If we are
aware your
item is
scheduled
for use
at another
school
we will
send a
second
reminder
notice.
Should
you have
any questions,
you can
reach us
via email
at irc@vbschools.com or
by phone
at 648-6140.
Our circulation
staff is
available
Monday – Friday
7:30 – 4:30. |
| |
| Q: Why do
I need
to return
my materials
the day
before
they are
actually
due? |
| A: We
have only
one delivery
driver
for almost
100 schools
and offices
in the
district.
She is
only able
to come
to each
school
twice a
week. Because
of this,
it is imperative
that materials
be returned
to the
IRC bucket
the afternoon
before.
Pickup
times vary
and this
ensures
you do
not miss
the scheduled
pickup.
If a pickup
is missed
by even
just a
few minutes,
the item
is automatically
late since
we will
not be
returning
to your
location
for several
days. This
can be
problematic
if your
materials
are scheduled
for use
by teachers
at other
schools
and you
may be
asked to
deliver
the items
to the
IRC office
or directly
to the
school
or teacher
waiting
on these
materials. |
| |
| Q:
What
do I
do if
I miss
a pickup? |
| A: If you
miss a
pickup
and your
item is
scheduled
for use
at another
school,
you will
be asked
to deliver
the items
to the
IRC office
or directly
to the
teacher
or school
waiting
on the
materials.
If your
items have
not been
requested
by another
school,
we suggest
you contact
our office
for an
extension
as soon
as possible.
Our online
catalog
is available
24 hours
a day and
if your
item has
not been
extended
the catalog
will make
the item
available
to other
teachers
even though
it has
not been
returned.
You can
reach us
via email
at irc@vbschools.com or
by phone
at 648-6140.
Our circulation
staff is
available
Monday – Friday
7:30 – 4:30. |
| |
| Q:
What
if I
am out
sick? |
| A: Unless
your out-of-office
assistant
is activated,
we have
no way
of knowing
whether
you are
in school
or not.
If you
have materials
checked
out and
are able,
you should
contact
our office
or your
school
library
so that
we can
assist
you by
either
renewing
your materials
or having
someone
retrieve
the materials
from your
classroom.
It is always
best to
keep your
materials
at school
in a conspicuous
place so
that they
are easy
to locate.
You can
reach us
via email
at irc@vbschools.com or
by phone
at 648-6140.
Our circulation
staff is
available
Monday – Friday
7:30 – 4:30. |
| |
| Q:
What
if I
receive
a late
notice
for items
I know
I returned? |
| A: Please
check with
your librarian
first.
If you
did not
return
your materials
the day
before
as requested,
you may
have just
missed
us. If
your school
has more
than one
bucket,
you may
have placed
your items
in the
wrong one.
If you
are like
most teachers
and you
have one
of your
students
return
the materials
to the
library,
you will
probably
find them
in the
library
book drop.
If this
is the
case, please
contact
us so that
we can
extend
them to
the next
pickup
date.
If you
cannot
locate
your materials,
our office
should
be notified
right away
so that
we can
check our
shelves
and/or
provide
further
instruction.
We find
that many
times when
items go
missing
it is because
one of
your fellow
teachers
has borrowed
the item
from the
bucket
without
asking.
This can
be problematic
if your
materials
are scheduled
for use
at another
school
and cannot
be extended.
In this
situation,
we ask
that you
track the
materials
and make
arrangements
for their
return
to our
office
or to the
school
or teacher
waiting
on these
materials.
Unfortunately,
this is
a common
problem
but one
that is
best handled
at the
school
level.
You can
reach us
via email
at irc@vbschools.com or
by phone
at 648-6140.
Our circulation
staff is
available
Monday – Friday
7:30 – 4:30. |
| |
| Q:
What
if I
check
out for
my grade
level? |
| A: This
would not
be unusual.
We find
many teachers
check out
materials
for their
grade level
or department.
Please
be sure
when placing
your orders
you are
allowing
enough
time for
all users.
Because
you have
ordered
the items
in your
name, you
will be
held responsible
for the
materials
being returned
on time
and in
good condition
with all
accompanying
materials
accounted
for; therefore,
it is in
your best
interest
to educate
your staff
on our
policies
and procedures. |
| |
| Q:
Why don’t
you deliver
equipment? |
| A: For liability
reasons,
all equipment
is to be
picked
up by the
borrower
from the
IRC office
and returned
by the
borrower
to the
IRC office.
Equipment
is very
expensive
to replace
and is
more likely
to be lost,
stolen
or damaged
while sitting
in a bucket
somewhere
waiting
for pickup.
In addition,
some of
our equipment
is too
bulky for
delivery.
The following
is a complete
list of
all of
our equipment
available
for checkout http://www.irc.vbschools.com/equipment.htm .
Some of
our most
popular
items are
multi-media
projectors,
DVD players,
laptops,
digital
still cameras
and digital
video cameras.
Please
remember
our equipment
is for
instructional
use only,
not for
personal
use.
Should
you wish
to order
equipment,
you can
reach us
via email
at irc@vbschools.com or
by phone
at 648-6140.
Our circulation
staff is
available
Monday – Friday
7:30 – 4:30. |
| |
| Q:
Why can
I only
check out
materials
for one-
or two-week
increments … why
can’t
I just
return
them when
I am finished? |
| A: While
we have
over 10,000
media titles,
we only
have a
few copies
of each
title to
be shared
amongst
all of
our 100
schools
and offices.
For planning
purposes,
teachers
need to
be able
to depend
on us to
get them
the materials
they need,
when they
need them.
In order
to make
the sharing
process
feasible
and to
guarantee
delivery,
teachers
order our
materials
in blocks
of time.
If you
find you
haven’t
scheduled
enough
time to
use your
materials,
please
contact
our office.
Your materials
may be
available
for extension.
If not,
we ask
that you
return
your materials
to the
bucket
so that
we can
ensure
the next
teacher
will receive
the materials
on time.
You can
reach us
via email
at irc@vbschools.com or
by phone
at 648-6140.
Our circulation
staff is
available
Monday – Friday
7:30 – 4:30. |
| |
| Q:
What’s
the deal
with
the rubber
bands? |
| A: Many
of our
larger
items will
not stay
closed
during
transit
without
a rubber
band. These
items are
marked
with a
sticker
that states “Don’t
forget
your rubber
band.” We
ask that
you please
secure
these items
before
placing
them in
the IRC
bucket
to ensure
the contents
do not
get lost
or damaged
during
transit.
If the
rubber
band we
provide
has been
lost or
is broken,
please
use another
means to
secure
the item.
We would
rather
replace
the rubber
band than
an expensive
VHS or
DVD. |
| |
| Q:
What
if I
work
at more
than one
location? |
| A: Unfortunately,
we can
assign
teachers
only one
account,
so if you
are working
at more
than one
location
you must
choose
one school
as your
home school.
This will
be the
location
we will
deliver
and pick
up any
materials
you order.
It is
important
to note
that each
school
or location
you work
may have
different
delivery
days so
returning
your items
to a different
location
may cause
them to
be overdue.
This is
especially
important
to remember
if your
items are
scheduled
for use
at another
school.
You want
to be sure
your items
are in
the IRC
bucket
at your
home school
by the
afternoon
before
their scheduled
return
date.
Should
you have
any questions,
you can
reach us
via email
at irc@vbschools.com or
by phone
at 648-6140.
Our circulation
staff is
available
Monday – Friday
7:30 – 4:30. |
Equipment
Available
