have a question
about the IRC
or TPC you would
Check out the
to see if any
of these will
answer them for
you. If not,
send an email
to Jackie Brown
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to have it answered.
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you get the
on the disc?
Brown (757) 263-6850 or Jackie.Bown@vbschools.com
Off-air, WHRO, Discovery
Channel, A&E, Access
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We do not
Dettore (757) 263-6850 or Cherie.email@example.com
on our home
page at www.irc.vbschools.com
on the left-hand
is also on
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to make a
DVD for National
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need to provide
A: Hours for the TPC are:
Monday - Thursday 2 - 6 p.m., and Fridays 1 - 5 p.m.
LaTonya Butts, TPC Technician
Limited supplies are provided for teachers to use while working in the TPC.
to be printed
size (18" x
or in an
occasional “glitches” due
person - LaTonya Butts, TPC Technician
If you have any questions, please feel free to contact us by email at firstname.lastname@example.org or by phone at 263-6850. Our circulation staff is available Monday – Friday 7:00 – 4:30. We are happy to help!
Q: How do I get an account?
|A: If you are Instructional or Administrative staff, you already have an account. To order materials, please go to the Options Menu in our Online Catalog. This will direct you to our Log In page. Please log in with your NETWORK username and password. If you are a long-term or permanent sub and need an account, please have your library media specialist contact us.
A: Because our system is linked with Active Directory, your personal information should update automatically. If you find incorrect information such as school location on your order confirmation, please contact our office.
|A: The system will automatically assign your home school to your account. If you need items delivered elsewhere, please contact our office,
at email@example.com or
at (757) 263-6850.
Our office hours are 7:00 – 4:30, Monday – Friday.
at firstname.lastname@example.org or
at (757) 263-6850.
Our office hours are 7:00 – 4:30, Monday – Friday. Please
A: The day before your school's scheduled delivery day we are already preparing the orders; labels and paperwork have already printed; and delivery lists have already been emailed. Supplemental orders can still be placed, but only by a staff member. Please email or phone your request to us and we'll take care of the rest.
A: Whether an order is placed online, by phone, or by email, you should receive an email confirmation within 24 hours. You may also check your orders online. Go to the Options Menu and log in. Under Display, select Bookings, then Current & Future. If you do not see your request listed, your order was not completed. This is often the case when the final SUBMIT button isn't clicked after checking availability (See our tutorial on the Circulation web page.) If you are having trouble placing your order or if you do not receive an order confirmation, please contact our office and we will be happy to help.
|A: You can renew your materials online, by phone or email. To renew online, go to the Options Menu and log in. Under the Update heading, you will find Order/Bookings. Select this option, then select Extend/Renew. A complete list of all of your current and future orders will appear. Choose your new return dates for each item you wish to extend and click the Submit button. Your changes are complete when you see the words “The following bookings have been successfully extended to your desired new return date.” As with your original order, you should receive an email confirmation of the changes you made. **Check carefully to be sure all requests are available and approved**
|A: Your order confirmation is your receipt. Please check this carefully. Make sure your name and school location are correct, as well as your titles and the dates of your request. You can order materials more than a year in advance so it is important that you have chosen the correct month and year when placing your order.
A: A delivery list will be emailed to you the day before your items are scheduled to arrive. This should serve as both a reminder to pick up your materials and as a checklist for you to ensure all items in your order arrive. Items not picked up in a timely manner may be sent back to our office.
arrive or a part of it is missing?
|A: If all or part of your delivery is missing, please contact your library media specialist first. Each school distributes IRC materials differently and it may be your materials were set aside or placed in another location. If this is not the case, please contact our office as soon as possible. The sooner we know, the more likely we are to locate the missing materials.
A: If you have changed your mind or ordered an item by mistake, please contact us. If the item has already been delivered, we can send the driver back to pick it up. If the item has not yet shipped, we can cancel the order and make the item available to other teachers. To cancel an order online, go to the Options Menu and log in. Select Order and then Cancel. A list of all of your future bookings will appear. Place a check mark next to all those titles you wish to cancel and Submit.
|A: This is a large blue, red, or yellow bucket with your school's name which we use to deliver your items and a place for you to return them when you are finished. In most cases, the bucket is housed in the library. Please consult with your library media specialists regarding where to find this bucket. If your school has more than one, ask you librarian which is the delivery bucket and which is the return bucket.
|A: A return reminder is a list of materials that are scheduled to be picked up. All items on this list should be returned to the IRC bucket the day the reminder is emailed to you.
|A: The due date on your items is NOT the date they are due to your school library, but the date the items are due in the IRC office. Because we share a driver with Technology, we no longer have a set time of arrival. He may come to your school anytime between the hours of 7:00 am and 3:30 pm. We ask that you return your materials the day before to ensure you don't miss him. He has a very busy workload and making several trips to pick up late materials can be a strain on his schedule. Missing the pickup can also be problematic if your materials are scheduled for use by teachers at other schools.
|A: If you miss a pickup, please contact our office. In most cases a renewal is possible. If your item is scheduled for use elsewhere, you may be asked to bring the item to the IRC office or directly to the teacher or school waiting on the material. A drop-box is located to the right of the Plaza Annex entrance to accommodate after-hours drop offs.
|A: Unless specifically told, we have no way of knowing you aren't at school. If you are capable, please contact our office to renew your materials or contact your library media specialist to help. It is always best to keep your materials at school in a convenient location so they are easy to find if needed elsewhere.
|A: In some cases, you just missed the driver and the items might still be in the bucket. If you are like most teachers and you had one of your students return the materials to the library, you will probably find them in the library book drop. In any case, please give us a call and we can reschedule your pickup.
|Q: What if I can't find my materials?
If you cannot locate your materials, our office should be notified right away so that we can check our shelves and provide further instruction.
|A: This is very common. When checking out for your department or grade level, please be sure when placing your orders you are allowing enough time for all users. If you have ordered the items in your name, you will be responsible for the materials being returned on time and in good condition with all accompanying materials accounted for.
|A: For liability reasons, all equipment is to be picked up by the borrower from the IRC office and returned by the borrower to the IRC office. Equipment is expensive to replace and is more likely to be lost, stolen or damaged while waiting for pickup. In addition, some of our equipment is too bulky for delivery. A list of available equipment can be found here: http://www.irc.vbschools.com/equipment.htm . **Please remember our equipment is for instructional use only**
|Q: Where can I find a Swivl camera?
|A: Swivl cameras can be checked out through the Office of Professional Growth & Innovation. Please contact Janene Gorham at 263-6972
increments … why
|A: The catalog was originally used for short-term loans only. To reserve materials longer, place your order then go to the Options Menu. Select Update, then Order/Bookings, then Extend/Renew. Choose your new return dates and Submit. Check carefully to be sure all requests are available and approved. You should receive a confirmation by email.
If you have any questions, please feel free to contact us by email at email@example.com or by phone at 263-6850. Our circulation staff is available Monday - Friday 7:00 - 4:30. We are happy to help!